Customer Care
Contact Us
Our customer care team is here to assist you. If you have any questions or concerns, feel free to reach out to us:
-
Email: [info@globalplatin.com.tr]
-
Phone: [+44 7472 598 516 ]
-
Address: [ 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ]
Customer Support Hours
Our customer support team is available during the following hours:
-
Monday to Friday: 9:00 AM - 6:00 PM (GMT)
-
Saturday and Sunday: Closed
How Can We Help?
-
Order Assistance: For help with placing orders or order-related inquiries.
-
Product Information: Questions about our products? We have the answers.
-
Technical Support: Facing technical issues? Our team is ready to assist.
-
Returns and Refunds: Need to initiate a return or discuss a refund? Contact us.
Feedback
We value your feedback. If you've had a positive experience or have suggestions for improvement, we'd love to hear from you.
Frequently Asked Questions
General Questions
Q: How can I place an order on Global Platin?
A: Ordering with Global Platin is easy! Simply browse our products, add them to your cart, and follow the checkout process.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, modifications or cancellations may not be possible. Please contact our customer care team for assistance.
Product Information
Q: Are your servers compatible with specific operating systems?
A: Our servers are designed to be compatible with a range of operating systems. Check the product descriptions for detailed information.
Q: What security measures are in place for hosting services?
A: We prioritize security. Our hosting services employ industry-standard encryption and security protocols to protect your data.
Shipping and Returns
Q: How long does the setup take?
A: The setup process is initiated instantly upon receiving your payment. Once your payment is confirmed, our system will automatically activate and configure your digital product.
Q: What is your return policy?
A: We accept returns within 14 days of the purchase date. Please refer to our Refund Policy for detailed information on the return process.
Technical Support
Q: I'm experiencing technical issues with my server. What should I do?
A: Contact our technical support team at [info@globalplatin.com.tr] , and they will assist you in resolving any issues.
Account and Privacy
Q: How is my personal information protected?
A: We take privacy seriously. Read our Privacy Policy to understand how we collect, use, and protect your personal information.
Contacting Customer Care
Q: How can I contact your customer care team?
A: You can reach our customer care team via email at [info@globalplatin.com.tr] or
by phone at [+44 7472 598 516].
Feedback and Suggestions
Q: Can I provide feedback or suggestions?
A: Absolutely! We welcome your feedback and suggestions. You can use our online contact form or email us at [info@globalplatin.com.tr] .